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End users · One-time codes

Sign in with a password and a one-time code

  • 2 min read
  • SaaS · Self-hosted

When your account has an active one-time code (TOTP, HOTP or OCRA), the page asks for the code after your password. This session has a lower assurance: it only gives access to the «Protect» area.

How do I sign in?

  1. On the sign-in page, fill in «Organization» and «Email».
  2. Open «Use password», type your password and choose «Sign in with password».
  3. The «One-time code» step appears with the text «The password has been accepted. Use the current code from the authenticator app; this confirmation can be used only once.»
  4. Type the code in «One-time code, 6 digits». With OCRA, answer the question shown with the generator's 8-digit response.
  5. Choose «Confirm code».

«Cancel and start over» leaves the step and returns to the password.

I want a stronger session

If you have an approver phone, the console offers the «Confirm this sign-in on your phone» card. Choose «Approve on phone» for a full session, or «Not now».

Messages in this step

MessageWhat to do
«The additional confirmation expired. Enter your password again to start over.»The step has a time limit. Start again
«This sign-in step was already used. Enter your password again.»The step works once. Start again
«Could not confirm whether the second step was completed. For security, enter the password again.»The connection dropped halfway. Start again
«The code was not accepted. Check the time in the app and enter a new code.»Fix the phone's clock and use the next code

The step allows a limited number of attempts. Many wrong codes in a row pause the method (from one minute up to an hour).

Can I administer or open applications this way?

No. Administering and signing in to your organization's applications need a passkey or a phone approval.

Error codes in this article

Article referenceeu-totp-sign-inquote it to support to identify this article. Checked against the product at commit 5f6607a8.