Troubleshooting · Edge appliance
Edge appliance warnings and errors (modules, audit, configuration)
Symptom and fix
| Warning or error | Cause | What to do |
|---|---|---|
| «No heartbeat» | The appliance is not reporting | Check that the service is running and outbound port 443 works (proxy, firewall, DNS) |
| «Module failed» | A module stopped | Check the appliance's logs; the agent restarts the module |
edge_module_refused | The module is not admitted on this appliance | In this version the appliance runs only the privileged access module; other modules do not start |
| «Audit queue above 80 %» | Audit is not being sent | Check the connection; the queue drains when it returns |
| «Configuration not applied» | The configuration revision has not been applied for 15 minutes | Check the logs; restart the service if needed |
edge_audit_rejected | An audit segment is not signed by this appliance's audit key | Treat it as an incident |
«Audit chain discontinuity» (edge_audit_discontinuity) | An audit upload does not continue the stored chain | Treat it as an incident; do not delete appliance data |
edge_request_malformed | An invalid request from the appliance, usually an old version | Update the appliance |
What about the directory and RADIUS modules?
The appliance runs only privileged access, so the configuration dialog offers only that module. RADIUS and directory work from the central service. See What is not supported yet.
When to escalate
A discontinuity or a rejection in the audit chain may indicate tampering. Isolate the appliance, keep the logs and contact support and your security team.
Error codes in this article
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