Distributors and partners · Distributor
Activate the distributor account and add operators
The AuthGuard platform creates the distributor account awaiting activation and issues an activation code for the first operator. Activation works exactly like a customer organization's.
How do I activate?
- Open the activation link you received, at
https://<distributor-slug>.authguard.pt/#activate=…. Without a link, type the «Activation code» (it starts withagact_). - Enter your email, set the administrator password (15 to 1024 characters) and the passkey name.
- Choose «Activate and create passkey» and confirm on the device.
- The page shows «The organization is active. You are signed in with your passkey.»
The code lasts 72 hours and works once; a new code replaces the previous one. A distributor account needs no licence to be activated.
How do I add operators?
The distributor's operators are people of the distributor account:
- In the portal, open «Manage» › «Users» › «Create user».
- Give the «Administrator» role to whoever will run the portal.
- Each operator signs in and creates their passkey.
Platform operators never manage the distributor's operators. Keep at least two operators with a passkey.
Security
- Every change asks for a recent passkey confirmation.
- Operators' sign-ins and changes are in the distributor's «Audit».
Problems
| Message | What to do |
|---|---|
| «The code is not valid, has expired or was already used. Ask your provider for a new one.» | Ask the platform for a new code |
| «Activation is not finished.» | Sign in with the email and password and create the passkey |
Error codes in this article
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