Limit reached (entitlement_exceeded, entitlement_required, plan_not_allowed)

Symptom

A creation is refused with «The limit is reached: no more organizations, seats or validity are available for this. Nothing was changed.» The API answers 403 entitlement_exceeded (or entitlement_required, plan_not_allowed). Over SCIM, creating people gives 403.

Cause

One of these limits was reached:

• Licence seats: every possible active user is taken (creating or re-enabling a person).
• Custom domains: the organization has the maximum (5 by default).
• Distributor quota: the maximum number of organizations.
• Pool: not enough free seats or validity for an allocation.
• Privileged access: number of gateways or recording space.
• Plan: an unknown or disallowed plan (there is only one plan).

Fix

• Administrator: suspend accounts no longer used (they free seats) or ask your distributor for more seats.
• Distributor: amend the customer's licence, ask the platform for more seats or quota, or cancel organizations never activated.
• Domains and privileged access: ask the platform to raise the limit.

When to escalate

Pricing, billing and seat increases go to the distributor's or platform's sales team.