Your organization's licence and end-of-licence warnings

In an organization created by the platform or by a distributor, the licence sets how many active users (seats) it may have and until when. Every licence includes every feature.

Where do I see the licence?

«Manage» › «Licence». The console explains: «The licence your organization holds, where it comes from and how its seats are used. A seat is an active user.» You see:

• the state and end date;
• how many active users use the seats;
• the «Chain of licences, from the platform», with each record's signature state.

When there is a warning, the top of the console shows a banner with «Licence details».

Which states are there?

What stops working when it becomes read-only?

«Sign-in, ending sessions, changing a user's status and data-subject requests keep working.» Other administrative changes (creating people, configuring applications, changing policies) are refused with license_read_only. No data is deleted. Some licences suspend the organization instead of making it read-only; the licence terms decide.

I cannot create more people

When every seat is used, creating or re-enabling a person is refused with entitlement_exceeded. Suspend accounts no longer in use (that frees the seat) or ask for more seats.

How do I renew?

Whoever issued the licence renews it: your distributor or the platform. Ask before the end. A renewal ends the warning, the grace and read-only mode automatically.