End users · Account
Change your password
You can change your password in the console at any time. After the change every session of yours ends, including the current one.
How do I change it?
- Open «Protect» › «Trusted devices» and choose «Change password».
- Confirm with your passkey or phone if the console asks.
- Type the «Current password», the «New password» and «Confirm new password».
- Choose «Change and end sessions».
- Sign in again. Your passkeys, phones and other factors are kept.
What are the password rules?
- Between 15 and 1024 characters. A long, unique phrase is ideal; spaces and accents are accepted.
- Passwords known to be common or compromised are refused, without calling external services.
- Your organization cannot change these rules.
Messages
| Message | What to do |
|---|---|
| «Choose another password: this one is known to be common or compromised, or it matches your email or username. A long, unique phrase helps.» | Pick a different phrase |
| «The new password must be different from the current one.» | Pick another |
| «Use between 15 and 1024 Unicode characters in the new password.» | Make the phrase longer |
I forgot my current password
Use «I forgot my access details» on the sign-in page. See Recover access by email.
I think someone knows my password
Change it at once and tell support. If you got a phone request you did not make, use «It wasn't me» first (see I got a request I did not make).
Error codes in this article
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