12 articles
FAQ
Security, privacy, data, languages and what is not supported yet.
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- SecurityWhat will support never ask me for?Support, the helpdesk, the provider and the automated assistant never ask you for: - your password; - your recovery codes; - the authenticator app's…
- SecurityHow is my account protected?- Passkeys: the strongest way to sign in.
- Privacy and GDPRHow is GDPR handled (my personal data)?Your organization (your employer or customer) is the controller.
- Privacy and GDPRWhere is the data?In the European Union. The shared service runs at a cloud provider in the Ireland region, with backups in a second European region (Frankfurt).
- GeneralWhat is not supported yet?This list says what the service does not do in this version, so you do not waste time looking.
Privacy and GDPR2 articles
Privileged access (PAM)1 article
Security4 articles
- What will support never ask me for?Support, the helpdesk, the provider and the automated assistant never ask you for: - your password; - your recovery codes; - the authenticator app's…
- How is my account protected?- Passkeys: the strongest way to sign in.
- Is my fingerprint or face sent anywhere?No. Your fingerprint, face or PIN are checked by your own device (computer, phone or security key).
- Is the service ready for post-quantum cryptography?A large enough quantum computer could break the public-key cryptography used today (RSA and elliptic curves).
Signing in1 article
General4 articles
- What is not supported yet?This list says what the service does not do in this version, so you do not waste time looking.
- What are the Standard and Sovereign profiles?The service runs in one of two profiles, chosen when it is installed: Standard or Sovereign.
- What happens if the service is unavailable?While the service does not answer, you cannot: - sign in to the console or to applications that use single sign-on; - approve requests on the phone…
- Which languages is the service available in?Part of the service · Languages · How it is chosen Web console and sign-in pages · Portuguese (Portugal) and English · The choice saved in the…