End users · Access recovery
Generate and store recovery codes
Recovery codes are your emergency exit if you lose every passkey and your phone. Generate them at your first sign-in and keep them away from the computer.
How do I generate the codes?
- Open «Protect» › «Trusted devices» and choose «Recovery codes».
- In the «New codes» window, choose «Prepare new set». If «Current password» appears, fill it in.
- Eight single-use codes appear. Use «Copy all» or «Save recovery file».
- Keep them away from this device: in a password manager or on paper, somewhere safe. Never email them.
- Tick «I have saved all the codes outside this screen.» and choose «Activate saved set» before the activation time runs out.
- The console shows «New set active. The previous codes were revoked atomically.»
What if I close the window before activating?
The previous set stays valid. The console explains: «Store the eight codes in a safe place. Until you activate them, the previous set remains valid.» If the connection dropped after you sent the activation, keep the file: the new set may already be active.
When should I generate a new set?
- After you use a code.
- If you suspect someone saw the codes.
- After an authenticator reset (every code is revoked).
Each code works once, and a new set revokes the previous ones.
Is the recovery file safe?
The file holds the codes in plain text. The console warns: «The file contains secrets in plain text. Store it offline or in a protected vault. Do not send it by email.»
The console asks me to sign in again
If your account uses a Presence authenticator, the console may ask «Sign in again with Presence before preparing the codes. The password alone does not authorize this operation.»
Error codes in this article
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