FAQ · General
Which languages is the service available in?
Which languages are there?
| Part of the service | Languages | How it is chosen |
|---|---|---|
| Web console and sign-in pages | Portuguese (Portugal) and English | The choice saved in the browser; otherwise the browser's language; otherwise English |
| Approver app (Android) | Portuguese and English | From the phone's language |
| Windows sign-in screen | Portuguese and English | From the Windows language |
| Emails (verification, recovery) | Portuguese only | Fixed in this version |
| API error messages | English | The code field is stable; the message is for developers |
Why do I get the email in Portuguese when I use the console in English?
Service emails are fixed Portuguese templates in this version. The content is short: a link and its validity.
Can I change the app's language on the phone?
The app follows the system language. Set Android to English or Portuguese; other languages show Portuguese.
Can the helpdesk use my language?
The knowledge base exists in Portuguese and English, with the same articles and identifiers, so the helpdesk and the automated assistant can answer in either.
What about custom brands?
If your organization uses its own brand (name, logo and colours), texts keep the same language; only the name and imagery change.
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