End users · Federation
Sign in to one of your organization's applications (single sign-on)
Your organization's applications (internal portals, Microsoft 365, cloud applications) can send you to the authentication service to confirm who you are. After the first confirmation, single sign-on lets you into other applications without repeating it.
What does the sign-in look like?
- The application sends you to the sign-in page. The page shows «Sign in to HR Portal» (the application's name) with the organization already filled in.
- Confirm with your passkey. If you have one, you can also choose «Approve on phone»: «Continue with your passkey or approve this sign-in on your phone.»
- For some services, the page shows «Continue to the service» with the «Service», the «Registered destination» and the «Permissions». Check them and choose «Continue». «Cancel» refuses the sign-in.
- You return to the application, signed in.
What is single sign-on?
After you sign in with a passkey or your phone, the browser keeps a single sign-on session. When you open another of your organization's applications, the page shows «Continue as ana@example.com», «Use another account» and «Not you? Sign out».
Single sign-on:
- never lasts longer than the sign-in that opened it (at most eight hours, or less if your organization sets it);
- does not work for the administration console or for approving requests;
- does not open applications marked sensitive, which always ask for the passkey.
Why did the application ask for my passkey again?
| Situation | Why |
|---|---|
| New browser or cleared cookies | This browser has no single sign-on session |
| A long time without use | Your organization set an inactivity timeout |
| The application is sensitive | It always asks for a new confirmation |
| The application asked for a new sign-in | For example "Sign in again" in Microsoft 365 |
If «The single sign-on session cannot be used for this sign-in. Confirm with your passkey.» appears, confirm with your passkey.
The phone refused the sign-in
If the phone or the page says the access policy does not allow phone approval for this service, use your passkey. The application requires a phishing-resistant assurance.
Signing out of an application
Signing out of the authentication service does not end the sessions the applications already created. Also use each application's sign-out button.
Error codes in this article
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