Issue a customer organization's activation code

The activation code lets the customer's first administrator set a password and create the passkey. The organization must hold an active licence (or one in warning or grace) when the code is issued and when it is redeemed.

How do I issue the code?

1. Under «Distributor» › «Organizations», open the organization.
2. Choose «Issue activation code».
3. Enter the «Administrator's email». When the service has email configured, you can tick «Also send the activation link by email».
4. Confirm. «Copy the activation code now» opens: «This code is shown only once. AuthGuard keeps only its digest. Deliver it to the administrator through a separate, trusted channel.»
5. Use «Copy code» and «Copy link». It is valid for 72 hours.

How do I hand it over?

• Send the link and the code through different channels (for example the link by email and the code by phone), unless the platform emailed the link.
• Never paste the code into a support ticket or a chat.

The code was lost or expired

Issue a new one: «A new activation code for Example was issued. Any earlier code no longer works.» If the answer to the issue was lost: «The answer was lost and the code cannot be shown again. Issue a new code; it replaces any earlier one.»

What does the customer see?

The customer opens the link at the organization's address (the default one until a custom domain is primary) and follows Activate your organization. A wrong, foreign, expired or used code is refused without saying why.

Errors

license_inactive: the organization has no active licence. Allocate seats to it first.