Troubleshooting · Phone
«This phone is no longer linked to this account.» (device_revoked)
Symptom
When opening a request, the phone shows «This phone is no longer linked to this account.» The API answers 403 device_revoked. In the console, a phone can show as removed with the reason «no longer trusted by Google».
Cause
- You or your administrator removed this phone from the account (for example after reporting it lost).
- The manufacturer revoked trust in the phone's keys. Each approval checks the manufacturer's revocation list; once the phone appears on it, it stops approving.
- The account was suspended or deleted.
A removed phone never approves again, even if recovered.
Fix
- On the phone, remove the account: open the account's details and use «Remove this account from this phone».
- Sign in to the console with your passkey or another phone.
- Link the phone again, if it is still trustworthy; see Link your phone.
If the reason was the manufacturer's loss of trust, do not use that phone again: update its system or use another.
When to escalate
If you did not remove the phone and nobody in your organization did, tell your security team: the audit log shows who removed it and when.
Error codes in this article
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