Link your phone to your account

To link your phone you need the approver app installed and the console open on a computer. It takes about a minute.

How do I link my phone?

1. On the computer, sign in to the console and open «Protect» › «My phones». Choose «Add a phone».
   • If you already have a passkey or another phone, the console first asks for a recent confirmation with one of them.
   • If you only have a password, the password authorises this first factor only.
2. The console shows a single-use QR code and the address your phone will show. The QR expires in a few minutes.
3. On the phone, open the app, tap «Add account», then «Scan QR code». Point the camera at the QR.
4. The phone asks «Link this phone to https://example.com?», with your organization's address. Check it is the address of the console you have open and tap «Link». If you do not recognise the address, tap «Cancel».
5. Confirm with biometrics or the PIN («Confirm with biometrics or PIN»).
6. The phone shows «Enter this code in the browser» and six digits.
7. On the computer, type them in «Code shown on the phone» and choose «Confirm phone».
8. The phone shows «Phone linked.» Tap «Done».

Safety rules

• Type the six-digit code only in the browser where you asked for the link. Support staff will never ask you for it.
• Scan only QR codes shown by your organization's console.
• Each account can have up to three phones.

If it fails

More cases in Errors when linking the phone.

Phones and custom domains

If your organization uses its own domain, link your phone at the organization's default address your administrator gives you: phone approval does not work on custom domains.