Distributors and partners · Distributor
Create a customer organization (with a licence)
A customer organization is created awaiting activation, with no people, already holding seats from one of your pools. Then you issue an activation code for the customer's first administrator.
Before creating
- Choose the slug: 3 to 63 lowercase letters, digits or single hyphens, starting and ending with a letter or digit, not only digits. It names the address
https://<slug>.authguard.ptand can never be changed or reused. - Check that you have an active pool with free seats and that your organization quota is not full.
How do I create it?
- Under «Distributor» › «Organizations», choose «Create licensed organization». «Create an organization with its licence» opens.
- Fill in the «Display name» and the «Slug (address name)».
- Pick the «Pool», the seats and the end date (at most the pool's end).
- Choose «Create with licence». A confirmation shows the name and the number of seats.
You can also create it «Without a licence», but the organization can be activated only after you allocate seats to it.
Errors
| Message | What to do |
|---|---|
| «Not created: the slug is taken or the pool changed meanwhile. Choose another slug, or open this dialog again.» | Choose another slug |
| «Not created: the pool has too few free seats or too short a validity, or your quota of organizations is full.» | Lower the seats, ask the platform for more, or delete organizations |
| «You have no active pool with free seats. Ask the platform for one, or create the organization without a licence.» | Ask for a pool |
| A message that the slug is reserved | Slugs such as admin, api or www are reserved |
Next
- Issue the activation code.
- Optional: add a custom domain and the customer's branding.
The organization's state shows «Awaiting activation», then «Activation in progress» and finally «Active».
Error codes in this article
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- searching for the exact text of the message or the error code
- the error code index
- asking your organization's administrator